Information
Frequently asked questions
Almost everything you ask us is here. If you cannot find your case, write to us and we reply within 24 working hours.
Orders and shipping
How long does my order take?
Two to four working days in mainland Spain. Islands and Europe, four to seven days. You get tracking by email as soon as it leaves the warehouse.
Is shipping free?
Yes, from €85. Below that it is €4.95 in mainland Spain.
Can I change the address after buying?
Only while the order is still being prepared. Write to us as soon as you can with the order number.
Payment
Which payment methods do you accept?
Card, PayPal, Apple Pay, Google Pay, Bizum and interest-free payment in three instalments.
Can I use a promo code during the sale?
Codes do not stack with items already reduced, unless the promotion says otherwise.
Returns
How long do I have to return?
14 days from delivery. The first return of each order is free in mainland Spain.
When do I get my refund?
Within 3-5 working days of us checking the parcel, to the same payment method. Full detail in Returns and exchanges.
Garments and care
How do I know which size to pick?
Each product page states the size the model wears and her measurements. You can also check the size guide.
Do you repair garments?
Yes, free during the first year: seams, buttons, zips and hems.
How do I care for linen and knitwear?
Cold wash, short cycle and dry flat. Knitwear is better folded than hung.